I was looking around the Comcast website when an employee started chatting with me.
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Chris: Hi, I'm a live Comcast product specialist. Would you like my
help checking out?
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Chris: Just type your question below.
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You: Why have Sundance, Fox Movies and IFC been
taken away?
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Chris: All technical issues with Comcast Service are handled by our
Technical Support Chat Agents. I can guide you through the path of connecting
to this group.
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Chris: Are you ok with me sending you to the appropriate webpage to
connect to that group?
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You: It's not a technical issue. The channels are no longer
available on Digital Starter
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Chris: Sundance nd IFC is included in our Digital Preferred plan. While, Fox Movie
is on our Digital Premier plan.
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You: Those channles were on my Digital starter until about 2
weeks ago
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Chris: Thank you for being a current Comcast customer. Customer
service will be able to assist you with the help you need. You can reach our
Customer Service team by calling 1-800-comcast (1-800-266-2278).
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You: I'm getting a Dish
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Chris: I'm sorry for the inconvenience. I can provide you with our
Customer Service team's number to help you or discuss alternative options. Please
don't hesitate to initiate contact and call them at 1-800-Comcast
(1-800-266-2278). They will be able to pull up your account and process the
changes just for you.
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Chris: Our Customer Service team is available Monday through
Saturday, 8 AM to 7
PM. Please call them at your
convenience.
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You: I'm blogging about this at Gort42.blogspot.com Pass it
along to your PR people
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Chris: My apologies for such change in your programming.
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Chris: I recommend calling our Customer Service Team. They've got all
your account information and they also have the expertise to better assist
you. That number is 1-800-comcast (1-800-266-2278).
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Chris: Thank you for your time! Are there any other questions I can
answer for you?
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Chris: How are things coming along?
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You: No. I'm just upset that channels that I enjoy are no longer
available unless I pay more.
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Chris: I understand, please call our Customer Service team at your
convenience.
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Chris: Do you have any other questions I can answer for you?
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You: What's the point? If I want those channels back I have to
pay more.
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Chris: I suggest that you call our Customer Service team so they can
offer you options in getting back the channels.
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You: Thanks Chris, get some sleep.
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Chris: You're welcome, that's so sweet of you.
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Chris: I will in a bit. Take care.
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Chris: Thank you for visiting Comcast today.
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Chris: Have a great evening.
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So long as you still receive TCM. The only cable channel that matters.
ReplyDeletePerfect opportunity for a Turing test! I have a feeling Chris wasn't so much an "employee" as a construct.
ReplyDeleteDid Chris have a thick Indian accent? Next time that happens to me (Indian using a fake Anglo name) I am going to demand to know his real name. In the absence of thst I will simply call him Haji.
ReplyDeleteComcast is horrid. We tried to get Direct TV, but unfortunately, we can't get a clear line of sight to the satellite from my property (damn treeline). Comcast is unfortunately what we're stuck with, as well... the only thing I truly would pay a premium for would be their amazing high speed internet, which is part of our package, but the cable service is absolute garbage.
ReplyDeleteI, too, enjoyed IFC. But, thanks to the power of the internet, I don't have to have cable to enjoy the programs I like on IFC. Gort, if you email me, I can show you how you can accomplish this, as well.
In Solidarity Against Comcast Cable,
Casey Evans
Adelphia was a bunch of crooks but at least they took care of their customers. Adelphia is a bunch of crooks that keeps taking away from their customers and raising their rates. The advantage of a monopoly, wouldn't you say?
ReplyDelete