Saturday, May 12, 2012

Comcast pay more get less

They did it again. Things have been stable since 2010 when Comcast upgraded their system requiring customers to get a box to hook up that was a bit of a pain. I was actually pleased with the upgrade because we got many more channels including some (not all) of the one's that had been previously been deleted. About 2 weeks ago Comcast raised the price again but worse some of the channels we have come to enjoy are no longer available without upgrading our service. So much for Sundance, Fox movie Channel and IFC unless we pay more.

I was looking around the Comcast website when an employee started chatting with me. 

Chris: Hi, I'm a live Comcast product specialist. Would you like my help checking out?
Chris: Just type your question below.
You: Why have Sundance, Fox Movies and IFC been taken away?
Chris: All technical issues with Comcast Service are handled by our Technical Support Chat Agents. I can guide you through the path of connecting to this group.
Chris: Are you ok with me sending you to the appropriate webpage to connect to that group?
You: It's not a technical issue. The channels are no longer available on Digital Starter
Chris: Sundance nd IFC is included in our Digital Preferred plan. While, Fox Movie is on our Digital Premier plan.
You: Those channles were on my Digital starter until about 2 weeks ago
Chris: Thank you for being a current Comcast customer. Customer service will be able to assist you with the help you need. You can reach our Customer Service team by calling 1-800-comcast (1-800-266-2278).
You: I'm getting a Dish
Chris: I'm sorry for the inconvenience. I can provide you with our Customer Service team's number to help you or discuss alternative options. Please don't hesitate to initiate contact and call them at 1-800-Comcast (1-800-266-2278). They will be able to pull up your account and process the changes just for you.
Chris: Our Customer Service team is available Monday through Saturday, 8 AM to 7 PM. Please call them at your convenience.
You: I'm blogging about this at Pass it along to your PR people
Chris: My apologies for such change in your programming.
Chris: I recommend calling our Customer Service Team. They've got all your account information and they also have the expertise to better assist you. That number is 1-800-comcast (1-800-266-2278).
Chris: Thank you for your time! Are there any other questions I can answer for you?
Chris: How are things coming along?
You: No. I'm just upset that channels that I enjoy are no longer available unless I pay more.
Chris: I understand, please call our Customer Service team at your convenience.
Chris: Do you have any other questions I can answer for you?
You: What's the point? If I want those channels back I have to pay more.
Chris: I suggest that you call our Customer Service team so they can offer you options in getting back the channels.
You: Thanks Chris, get some sleep.
Chris: You're welcome, that's so sweet of you.
Chris: I will in a bit. Take care.
Chris: Thank you for visiting Comcast today.
Chris: Have a great evening.


Pope George Ringo said...

So long as you still receive TCM. The only cable channel that matters.

D.B. Echo said...

Perfect opportunity for a Turing test! I have a feeling Chris wasn't so much an "employee" as a construct.

Stephen Albert said...

Did Chris have a thick Indian accent? Next time that happens to me (Indian using a fake Anglo name) I am going to demand to know his real name. In the absence of thst I will simply call him Haji.

Anonymous said...

Comcast is horrid. We tried to get Direct TV, but unfortunately, we can't get a clear line of sight to the satellite from my property (damn treeline). Comcast is unfortunately what we're stuck with, as well... the only thing I truly would pay a premium for would be their amazing high speed internet, which is part of our package, but the cable service is absolute garbage.

I, too, enjoyed IFC. But, thanks to the power of the internet, I don't have to have cable to enjoy the programs I like on IFC. Gort, if you email me, I can show you how you can accomplish this, as well.

In Solidarity Against Comcast Cable,
Casey Evans

Mrs. G said...

Adelphia was a bunch of crooks but at least they took care of their customers. Adelphia is a bunch of crooks that keeps taking away from their customers and raising their rates. The advantage of a monopoly, wouldn't you say?