Monday, November 08, 2010

Comcast responds

From the inbox:


I came across your post and wanted to reach out to you regarding your concerns. First, we are going all digital so that we can reclaim some of our bandwidth for more programming and increased internet speeds. For every 1 analog channel on our system, we can fit up to 10 SD channels or up to 2 HD channels. Also, we are working to bring speeds of 105mbps in Xfinity areas. If you are subscribing to our Expanded Basic tier and are losing channels as a result of the changes, we are offering up to two DTA devices (digital transport adaptors) to each home at no additional cost. Please let me know if you have any other questions or concerns regarding the changes and the options available to you. I’d be happy to have one of my colleagues from the regional corporate office reach out to you.

Regarding Keith Olberman, Comcast is not in any way involved with the decisions made currently by NBC news. As this transaction is still in negotiations and awaiting approval, the law prohibits our involvement.

Please let me know if there is anything I can help you with. Our team is here if you need us.

Kind Regards,

Melissa Mendoza
Digital Media Analyst
National Customer Operations

1 comment:

Anonymous said...

A very eloquent way to tell you you're whining and wrong!